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00:55 09 Dec 17
I've use Wagner Mechanical since I purchased my house in 2013. Had them Re-plum water and sewer for the entire house to the street, manager my HVAC (under the house), and install a tank less water heater. Recently I've been experiencing issues with my furnace refusing to come up to temperature. I had Wagner check out the furnace. Turns when I had the house re-wired, the electrician (not Wagner) ran line #12 line to the furnace, but used a 15A breaker. The furnace is needs a 20A breaker, so Wagner caught that. I am going to have a dedicated line run to the furnace (using Wagner) as the existing service share some outlets in 2-3 rooms.So, tonight, Joseph arrives. He politely listened to my "theory" of what why the furnace was having issues during specific times of the day. He, clearly, not only understood what I was explaining but knew exactly what the issue with. Although I do work with computers (at the embedded level), Honeywell thermostats are not my expertise. Joseph explained what and why the thermostat was not programmed correctly for our style of heating and cooking use, re-programmed the thermostat. Although it has not been 72 hours yet, Joseph promised that if this does not fix the problem he will come back on Monday at no charge. I can't convey this adequately in a written review, but Joseph's manor of working with customer installs confidence and trust. I am a good judge of character and plan on asking for Joseph in the future.
Chris van Horn
21:56 21 Dec 17
Wagner was able to have someone out the next day, while other companies were telling me a week (or weeks) out for service availability. Our service tech (Christopher M) was extremely knowledgable and his expertise showed with how efficient he was concerning repair of our packaged roof unit. We've definitely found our preferred company for all future AC/Heat/Plumbing/Electrical needs.
21:34 12 Dec 17
Raul was pleasant to talk to. He is an excellent salesman, and seems to be a good person. He was easy to talk to, made the job sound like it was his bread and butter, arrived early, and seemed like a true expert in his field. I am excited to see what the quote looks like.
23:05 02 Nov 17
Very professional from start to finish. Needed gas boiler for baseboard h20 system serviced and adjusted. Zach was very knowledgeable with the system altogether, which has been extremely difficult to find for some reason. They called once in the morning to confirm afternoon appointment, then again when headed to the house, showed up on time, and worked quietly and efficiently while here, and system is running smoothly a better than it has in the past.
23:00 25 Oct 17
Organized, professional, respectful - Roger R started us off w/ 7 options for a complete new HVAC system. Previously bewildering details were laid out so simply and clearly in his presentation it was easy for us to make comparisons of the different systems available. Installation went just as promised. Here's a company that's organized, equipped and very well staffed to get a job turned around fast. AND we're greener than ever. Thanks Wagner!
20:59 25 Jan 18
Wagner sent Eric, an electrician out to diagnose why our under the counter lights weren't working. In 1 minute he discovered that the problem was the light switch, not the bulbs which we had replaced. For this the charge was $0. He said to purchase new fixtures that we liked and that he would return in 2-3 days to install. Quick, honest diagnosis which cost us nothing. Very honest and professional!!
20:43 26 Jan 18
David deserves a superb rating. He's very knowledgeable, professional, polite. He explained things well at our level of not being mechanical minded. Gave good advice for the future of our equipment.
15:11 20 Jan 18
My Mother in law's furnace quit working and she needed help. I called Wagner mechanical for help. They went out, saw she needed a new furnace, went back and brought her a space heater to keep her warm. The next day a team of professional and caring people installed a brand new furnace. They were professional, caring, on time and had great communication between all of us.
01:45 21 Jan 18
Eric arrived on time and was pleasant and friendly. We discussed the services to be completed and the most effect way to drain my water heater and clean my mini splits. While Eric started draining the water heater he shared with me some tips about cleaning the filters on the mini splits and how to cut down on the dirt/debris that collected on my outside unit. I would recommend Wagner to anyone and would encourage them to request Eric.
21:01 06 Feb 18
Great service! Juan was very knowledgeable and got the job done quickly. We will be recommending Wagner Mechanical to our family and friends.We just used Wagner again and this time Zach S. came to the rescue!! Very happy with the service provided from Wagner employees.
19:26 06 Dec 17
Todd Smith came out today (Nov 30) to fix our furnace. He is an absolute wizard. We always request Todd to be the technician to help us. On the other hand all the other Wagner technicians are very knowledgeable and professional. We've been with Wagner Mechanical since 2010. David G. came out a couple of days later, and replaced our circuit board. He did a wonderful job, and the furnace is working perfectly.
17:30 20 Feb 18
Alex came out on President's day! We had a gas build up issue. He got here soon after the fire department left and was able to help us figure out what it gone wrong. We are so appreciative that he was able to make it out here and help us out so quick. I have used Wagner before and because of people like Alex, I will use them again.
23:28 26 Feb 18
Very professional from initial phone interaction to diagnosis and installation of new pump for radiant floor heat.Highly recommend!Feb 2018 - Had plumbing / drainage issues with toilets on a Sunday night. I was able to get an appointment fast (next day). The prior home owner had mentioned that she had to get the sewer lines snaked out periodically therefore I wanted an assessment as I hadn't expected any issues to crop up so soon after purchasing the home.I had pretty much cleared the drains Sunday night and We weren't able to reproduce the problem Monday afternoon.Wagner's technician (Zach) was very thorough in checking and explaining the possible causes of the slow drainage (checked roof, crawl space, toilets, shower, and sinks). He also noted that there was a new section of sewer (in front of my house). For now I'll keep an eye on things and told me NOT to clear the drain when the issue occurs again. This way he'll be able to see exactly where and why the back up is occurring.Wagner Mechanical remains my go-to for plumbing and HVAC because of their quality of service. They communicate well, provide quality equipment and reasonable fee for diagnosing the issue.
17:17 28 Feb 18
Chris was so helpful, thorough, and friendly. I am happy that the Wagner technicians take pictures of the units issues. Chris was great at explaining in detail what my unit needed. He didn’t try to come up with work that didn’t need to be done just to make money. Everything Chris suggested he had pictures to back up the reasons why the unit was not working 100%, or to prevent further damage. The integrity and knowledge Chris has is outstanding. If you want honest quality work call these guys they are great.
Dale L Lange
22:53 07 Mar 18
The provider was 5 minutes early. He told me what he was going to do; that it would take about an hour, which it did; and, told mw what it would cost, which confirmed what I had been told on the phone the previous day. I signed initially so that he could get started. He worked for about an hour; told me what he had done; We tested the water; everything seemed to be working just fine. I asked if everything was working properly; he confirmed that it was. I signed for the work and gave him the check. We both seemed to be pleased. After he left, I checked the system again and the water heater was working very, very well.
22:38 23 Mar 18
Roger was a very polite and considerate Comfort Agent offering my wife and I careful calculations to determine our home's comfort update needs with thorough and helpful explanations regarding the ultimate installation of our Mitsubishi Mini Splits. He answered all our contractual questions and scheduled the work to be done without any frustrating delays. He also customized the work to meet our particular job needs. We feel very fortunate to have had him as our representative!Curtis was an outstanding Field Representative who could not have been better. He did a seamless job of installing our Mitsubishi Mini Units in exactly the time scheduled, while maintaining an unstressed and pleasant demeanor. He definitely cares about the quality of workmanship he and his team performed despite some unexpected problems. My wife and I also give him a five star rating!
16:15 27 Mar 18
I am so grateful to Joseph for finding the cause of our mystery odor! Joseph arrived on time and ready to tackle this foul smelling job with a good, professional attitude! He advised me on how to dispose of the dead animal that was found. And how to clean after that. I’m very impressed with the friendly folks I encounter from Wagner and the quality of the job performed!Thank you again, Joseph!
21:04 24 Apr 18
By far the best customer service. They took the time to explain what needs to be fixed and why in a very simple way. Very honest and recommended preventative fixes but didn't pressure me to buy it. Definitely my go-to first choice of AC repair or replace.
03:21 03 May 18
I feel great doing business with your company. You have some very professional people in your staff. Yesterday afternoon, Christopher M. arrived at our house to do annual inspection of my A/C unit. He also replaced my A/C filter. I think he is and will be asset to your company in the future. Keep up the good work.
04:40 04 May 18
Excellent customer service! I called Wagner Mechanical because I had a problem with my air conditioner and they had installed the system originally for the previous owner of my home. They were able to schedule me in the very next morning. The service professionals were prompt, friendly, trustworthy, and highly skilled. Everything about the job was explained to me in detail with options. They went above and beyond to ensure the job was done properly. I was very happy with the outcome.
16:41 07 May 18
Joe Trujillo came to the house and gave us a professional and comprehensive review of what units would work best for our home. He is very knowledgeable of all the units and gave us several options to choose from. He is a wonderful representative for Wagner and your company is lucky to have such a positive impressive gentlemen working for you. I would highly recommend Joe to my friends and family. Our experience with all the Wagner employees was very positive and professional. Thank you for such great service.
20:40 14 May 18
Todd was fantastic - punctual, positive attitude and very friendly. His work was focused, and he explained everything clearly. Even having to approach me with two cooler pad replacements, he kept his cool and gave me options. Todd was top notch. I will definitely ask for him again.
21:46 21 May 18
Wagner installed a new furnace and air conditioning unit in our home this spring. We were pleased with our experience from beginning to end. The entire crew led by Martin and Andrew was respectful and professional. They communicated everything clearly, arrived on time, and cleaned up the work space. Their language and conduct were professional at all times. When the job was complete and the inspector came to check their work, he remarked that all of the jobs done by Wagner he has inspected are "done well". We are happy with our new HVAC unit, and highly recommend Wagner!
I love our tech, Efran. He’s professional and considerate.
On Time and very professional. Explain what was wrong with my furnace and offered several options to fix or replace it.
Joseph was on time, courteous, professional and got the job done �!
Jose was very friendly and super helpful! He went above and beyond, and because of his great customer service Wagner is now my go-to for life. And let me just say, great customer service is a rare commodity in New Mexico.
Theresa Flynn Zamora
Our Service tech was awesome, they called the day before as they stated they would, our tech called and let us know he was on his way, and arrived on time. Alex was very professional and explained what other types of services Wagner provided. Plus he cleaned up and put everything back as it was....thank you.
Joseph came yesterday and fixed some minor issues with our humidifier. He was very helpful.
Alex arrived within the stated time and very quickly and was very professional and detailed as to the worked required for fixing our lack of hot water due to our tank-less water heater not re-starting due to a power failure/surge. After he diagnosed the electrical problem he immediately contacted the electrician Antonio for the required equipment, they re-set the breakers and/or switches and we got HOT water again. YIPPEE!!! Thank you very much Alex, Antonio, and Wagner from a customer that's very satisfied and in "HOT WATER" again.
Ruben O. did a great job. He is complete, knowledgeable and explains what he had to do to fix the situation. I would highly recommend him.
Joe M completed repairs on our nonfunctional furnace in a very timely manner; answered all questions; and very professionally guided us to Joe T to fix another heating problem we’ve endured for 10+ years because Centex builders did a pitiful, most inefficient job fixing a heating and cooling problem that existed when we bought our house. We appreciate Wagner’s expertise and helpful way of doing business. Our new go-to HVAC specialists!👍
Wagner Mechanical and Zach S saved us tonight, and were here within about half hour of us calling in our emergency. Fast, friendly, and patient with us. Thanks Zach!
Kenneth J. Armstrong
Gavin did a great job servicing our water heater.Thanks!
My experience with Jim on Tuesday the 19th for both servicing the furnace and water heater was very good I am very satisfied. Ed Wallhagen
The willingness to assist with everything was greatly appreciated. Efrain was thoughtful, through and very pleasant. He has made a decision to replace a water line easier, the stress of not having water was eased because of the coordination that they provide with all the different companies needed for this job. I would recommend Wagner to anyone.
I have been a customer for over 10 years. Our current tech is Bert. As usual, we got an excellant response in timeliness and workmanship. Bert did an excellant job. I have been very pleased. Thanks, Bert!
Another excellent professional job by the folks at Wagner Mechanical, who checked and fixed an electrical circuit that went out last night. The next day they were here after I called in the morning and promptly identified the problem and took care of it. Thanks Adam.
I absolutely love this company. They went above and beyond in their quick response as well as their customer service. My house is a pain to work on because it has the weirdest problems, but Jose got in and tackled them and got the problem fixed! Thank you, Jose and Wagner!
My repair was scheduled in a timely manner. The technician came and took care of the problem promptly and effectively.He was courteous and professional. The repair was under warranty. Completely satisfied with the service.
Ruben is a well trained, highly skilled professional that I wholeheartedly recommend to others. Overall, my experience with Wagner Mechanical is A+++! World class organization all the way!
Efficient and reliable service techs. Answered all my questions and notified me when they needed to change arrival change.
Wagner Mechanical recently installed a tankless water heater for me. The technician, Efrain Arzate, was absolutely first-class.. He was professional and understood exactly what needed to be done. Since Wagner was so busy, Efrain volunteered to work on the weekend. He worked long hours to ensure that I wouldn't be without hot water for very long. Efrain's dedication to his job and concern for this customer was outstanding. One word best describes both Efrain and Wagner Mechanical. It's called TERRIFIC!!
Highly professional firm. Great results and customer service experience!
Rueben was great. I appreciated his honesty and easy to follow dialogue concerning problems with my unit !
Sean was our technician and can't say enough good about his work. He explained everything I needed to know plus more. Felt very comfortable with everything that needed done.
Wagner provided same day service.Another company told me they could respond in 2 weeks !Joseph diagnosed the issue with my heater in about 30 minutes and provided a solution.Very professional and friendly.Thank you Wagner.
John Patrick Kelly
Raymond L Leech
Chris was very professional and very fast at his job
Robert Alan Henning
Friendly, thorough, professional service from Christopher. I've never had a bad experience with Wagner.
A very courteous technician came after hours to fix my furnace. Great job.
I needed a new hot water heater. I considered a tankless unit. Efrain was very thorough and checked the roof etc. for the placement of same. Due to the age of the home, a lot of changes would have to take place. Eventually I decided that I would have to settle for a new water heater. I chose a larger unit than the original and Efrain made a new stand and the added the needed accessories for the larger tank. He worked straight through the afternoon and the dinner hour. He was knowledgeable, and quick to answer my questions so that I understood exactly what was happening. I am very pleased and will use the company for a yearly service of the new hot water heater.
Munaf S. Aamir
Mariano just came by and did our swamp heater conversion. He was methodical and professional. Unfortunately there was a leak in our upstairs unit, but I am glad he found it. He also helped me figure out how to move forward with getting a facet replacement due to a leak we were having that I troubleshooted. Highly recommend. Also check their website they almost always have specials going!
Great service!! Quick response to my needs. They kept me informed about their arrival time.
Bonnie Taglialegami Floyd
Gavin was terrific! Very courteous and professional!
Todd the technician was extremely thorough, helpful, and most importantly EFFICIENT! this was my first time using Wagner, the other company i was with for several years just took too long to get scheduled and their technician would literally spend three hours here for a 1 hour job. Today Todd and his work ethic have convinced me to now use Wagner for my HVAC needs. Job welldone!
Excellent service. Tech was on time, did an excellent job in a timely manner.
Great service. Took care of my problems without delay and did excellent work. Would recommend Wagner to anyone needing plumbing work
From the receptionist on down, this company was amazing. Courteous, punctual, completed our work on time, and quick to say the least! I was really impressed especially as I had a prior HVAC system put in only 2 years ago by an individual who was the opposite in every way. Would highly recommend.
Gerri Modic Candelaria
I had a furnace/AC system installed by Wagner several years ago in my home. Today we contracted for another system in a rental property. Installers Andrew C. and Martin D. were very knowledgeable and efficient. Faron was right on with his electrical expertise. Have been very happy with the service and professionalism of all the staff at Wagner. Would definitely recommend them.
Jesus found my hot water heater was on its last legs and recommended replacement before there was a disaster. He was very professional and gave me a very good price as well. It was a great experience and I'd highly recommend Wagner and Jesus.
Benjamin A. Montoya
Annual maintenance was performed for the first time and it was done in a timely manner. Eric B. was very thorough and professional as he explained how our furnace works as he performed his inspection. I recommend Eric B. to any customer who has contract with Wagner Mechanical.
Joseph was great. Professional, helpful, and just a pleasant young man. Very nice person.
Ruben was courteous and friendly. He is helpful and very knowleable .Did a great job. He is quite an asset to Wagner Mechanical !! I will definitely call Wagner Mechanical again. if possible I will request Ruben. He does above and beyond. A very kind young man.
Tim Myers Sr.
Had safety inspection conducted a week ago, had a couple items was starting to show wear and tear and needing replacement. The unit is 12 years old and has performed superbly. Safety comes first. Thank you Todd.
Gayle Petroff Wise
This company is so professional and dependable. They aren't the cheapest service in town, but they fix things right.
Very courteous and professional. Took very little of my time
Excellent service. Tech was very professional, pleasant, and courteous. It is nice to be able to be confident everything was done efficiently and thoroughly. Recommend highly.
Our furnace stopped working, and Todd came out to repair it. Now it's working perfectly. Like all Wagner Mechanical technicians, Todd is an absolute wizard.
Joseph was very professional and knowledgeable. He diagnosed problem and installed the part quickly.
I was able to get my water heater installed the same day I called for an estimate. The service has always been outstanding from Wagner.
I have had Wagner Mechanical do all the work on my house mechanical systems for many years and they are always on time, responsive, professional and very helpful. Most recently it was Sean and Adrian who came out and I have nothing but good things to say about them. Exceptional service, thank you
Paul David Gonzales
Let me tell you how impressed I am with Ruben the technician and Sarah company customer service representative. Initially I was somewhat candid about my previous review but Sarah called within an hour of my post and thoroughly corrected my concerns. I am so impressed that a company like Wagner reads their reviews and responds to the customer. I cannot say enough good things about Wagner Mehanical. Thank you Wagner for addressing my needs.
Prompt curtious and knowledgeable. All of that for a low rate. They can handle all your plumbing and mechanical needs. From routine maintenance to emergency services
Jesus did a great job repairing our hot water heater. He was very professional and informative of what he was doing and whu
Lorna M. Howerton
Efrain was polite and professional! Joy to have him in my home. Worked non-stop and efficiently. Thanks
Jalene Noble Lyon
Arrived on time, knowledgeable, professional and very pleasant. Thank you 😊
I have used Wagner Mechanical's service three times during the past month and all three service techs were especially helpful and courteous. Each time, it wasn't to build their business, but to help me correctly diagnose the problems.Gavin's knowledge correctly and swiftly diagnosed the problem with a leak caused by an irrigation water line rather than the home line which didn't bring them an business; but saved me a lot of worry and $$.
Excellent everything-Randy, Jeff, Eric, and Brian. The customer service was first rate. The price was very reasonable and the installation was perfect. These guys are proud of what they do and it shows. Could not be happier. Thanks very much.
David P Kaluhiwa
Technician completed everything on his work list within the estimated time-frame from arrival to completion. I highly recommend Zach and Wagner.
Your technician was very professional, cordial and very polite. He did a great job on my water heater and he is a great asset to your company.
Technician arrived as scheduled and was very courteous and knowledgeable. He quickly diagnosed the problem with my swamp cooler fan operation. The wheel bearings were frozen and he lubricated the bearings and replaced the fan belt. He was very professional and efficient; checked and double checked fan operation. Great cooling air now.
Quickly came out after cooler failed on a hot day. Diagnosed problem and got factory rep to come and verify. Problem fixed with new condenser and replace air filter as it was clogged. Other than service call, repairs were under warranty. Professional staff
David, the Technician, corrected the problem and explained about what was happening. Others never did that and had me worrying about my new air conditioning- heater unit they put in.
Brian De Tommaso was very professional, understood his business and installed a new AC/Furnace unit in a timely professional manner. The installation was very neat and professional in appearance. I will not hesitate recommending Brian as an HVAC Installer.
Raul came to our house to prepare an estimate to convert our evaporative coolers to refrigerated air. He was very thorough and professional and emailed the estimate within a day. He will return to discuss details.
Glen Van Etten
Joe M. quickly diagnosed our problem and what our options were. It was necessary for him to come back the next day to install the blower motor. Both visits were top rate. When he left, the cooler was performing amazingly well. We recommend Wagner for your HVAC service needs. Their service people are knowledgeable and professional.
Mark C Hughes
Mariano was awesome!!!! Went above and beyond and worked fast.
Refrigerated unit would not stay on. House was 85 degrees. I was able to get it going again but since I had never had it serviced (other than hosing down the coils each year) I decided to have it checked. I called Wagner because of the reviews and because they had a good coupon for an AC service call. I was told someone would be out between 830 and 10 am. Chris arrived promptly at 830. I showed him the unit and let him know what I had done to get it going. He checked it thoroughly and also checked the air flow at the return air grill and the vents closest to the unit. I asked why it shut down like it did and he gave me some tips to keep it from happening again and what to use to keep the coils clean. Chris was prompt, courteous, and professional. I will definitely use Wagner again.
Jim did an excellent job of diagnosing my AC problem of a fouled interior 2nd filter and how I could avoid the problem in the future.
Our air conditioner stopped working and we tried everything we knew to get it back up and running. I called TLC first but they had told me that they would be out between 9am and 5pm. I called Wagner a few mins after calling TLC and they said they could be out by 10am. The service tech, Cody,was able to be at our house by 9am. He was very courteous and let my son and I watch what he was doing. He explained what he was doing and recommended things that needed attention to keep our unit in good working condition. I would recommend this company based on my experience today and use them for any future issues.
Both technicians were excellent in their knowledge of plumbing and our split units. I would highly recommend them to others prospective customers. Annual maintenance of our units was performed in a timely manner and with great care.
We had requested a quote for replacing our current A/C system with a Heat Pump. Raul, one of Wagner's Comfort Advisors stopped by a few days ago and informed us of many options. He was very professional and knowledgeable. The one thing we really appreciated was that at no time did we feel pressured to buy right now. We informed him that we were going to get a few more estimates before we make any decisions. Wagner is definitely in the running.
Always have experienced, pleasant and fast service.
They got here very fast. The Service Tech was very knowledgeable ands very quick. Thank you for saving us from the heat.
Jesus Telles is awesome. He answered all my question and explained everything. My AC unit is 3 years old and loss quite a bit of Freon over the three years. He explained what they need to do if there is a leak in the system. He suggested to get the system checked again next summer, But mostly likely i will call when we are done using the AC.
Ramon G. Martinez
Very professional and answer every question I asked.Will more likely use Wagner again if necessary.Thank youRamon
Joesph W. was straight forward, fast and informative! He explained very well what needs to be done and what not.
The indoor unit of my mini split was leaking through the sensor. Andrew came out on a long holiday weekend and spent close to two and a half hours patiently figuring out that the angle of the drain hose and the absence of clips, as well as location of wall penetration, were problematic. Someone will come out to correct the problems after July 4th once the distributor reopens. Andrew took pictures and wrote a through explanation which he emailed to me. I'll miss having the AC for a couple days, but I'm glad my warranty covers the cost of repairs and that Wagner took my complaint seriously, responding the same day even though I live out of town. My only recommendation is that the truck stock clips and extra hepa filters. Thanks, Andrew.
Juan called and was early. Very polite and knowledgeable. Recommended a surge protector and installed. Was very helpful.
Quick response to my call. Joe did a great job explaining what need to be done to ensure my system was operating at its best. Very friendly and thorough. Thank you.
Sandy Smith Blackaby
I was very pleased with the gentleman that came out and explained to me what some of my problems were. He repaired my toilet and talk to me about new water heater. He was very courteous and I understood his explanations.
Rueben O has come out to do our routine inspections, as well as, repair work. He always listens to our concerns and is very knowledgeable. He is an outstanding technician, and very personable. Wagner Mechanical is very fortunate to have a young man as qualified as he is
Check up for the AC today. Weather has been very hot so I don't want any surprises. Received excellent service from Rueben. Would highly recommend Wagner. Ask for Rueben. Very polite. He explained each step of the checkup. Very thorough.
Wagner Mechanical is top notch. They've always done an outstanding job for me. Their servicemen are true professionals in every sense.Today I had my AC serviced by Christopher. He's very clean and polite, and so professional. Christopher was in and out in no time at all. And the job was done to perfection. You can NEVER go wrong by calling Wagner. You'll be so glad you did.
Thanks so much to Ramon for staying to get my air conditioner up and running today. I know it was terribly hot in my attic. Everyone on the team did an excellent job of not only installation, but also catching problems left from the last company before I switched to Wagner. Its a nice 72 degrees in my house tonight. Thanks again.
Ruben the service tech arrived within the planned time frame and called in advance to let me know that he was on his way. He was very professional and explained all the things that he was doing. Unfortunately, it was not an HVAC problem but an electrical problem so he wasn't able to do the repair during his visit but he went out of his way to arrange for an electrician to come over the following morning to finish the repair. We'll be calling Wagner for all of our heating, air, plumbing and electrical work in the future.
Thank you all for the best customer service. You all have a great team. Thank you Juan O. for diagnosing and fixing my AC, your the best.
Great to work with.on time (actually early) and was patient to answer our questions.
Great experience with Wagner Mechanical and their Technician David, who was very Profession and Courteous and provided prompt service for our two air conditioners and serviced our water heater. We could not ask for a better service company to do business with or a better technician!
Matt and his crew did an excellent job installing our upgraded electric panel. They were both very informative and answered my questions to my complete satisfaction.
The installers did a great job, very professional.
Todd Smith Well mannered young man, Explained different options on how to fix our problem. Compleated job in 2 Hours. Cleaned up area and left. Very Happy with service. Jon Cook
Sean got right to putting a temporary fix on my kitchen faucet until the Moen parts arrive so he can return and install. Life is not so good with an inoperable kitchen faucet. Thanks Sean.
I was very impressed with Juan. He came out on time, was very knowledgeable about my situation and acted very professional. I would like to have him for my personal technician in the future. Ginger Rich
Mariano serviced my swamp cooler and put in a new water heater. Excellent service. He assessed what was needed and what was not needed. He is a hard worker...thank you Mariano
I was very pleased with your company. No hard sell--just the truth. Great job!
Todd was professional, competent, and thorough in the semi-annual check-up.
Susan Stookey Bowers
Excellent and very fast service!! Wagner was the only company willing to come out same day to check why our water heater wasn't working, which was a huge plus considering we had no hot water. Sachs was professional and helpful. We ended up replacing our tank system with a tankless system and got it installed the very next day. Loving my 'endless' hot water. I would definitely recommend this company!!
Mariano did a great job and was very kind to this old woman and her foibles!!! Thank you, Mariano!!
Wagner has served our family well. Always competent, courteous and cooperative. If there is a problem, they are always right on top of it. I would highly recommend them and will continue to use them in the future.
RUben O serviced my heating system Ruben is very professional customer friendly. And just an all around good guy he makes Wagner look good!!
Karen Gojkovich Edwards
They came out on a Sunday, right after I called. Technician was very pleasant and knowledgeable . Prices are in line. Thank you.
It was a wonderful experience and it is nice that someone was concerned about our costs and didn't do something just to get more money. Reuben O was a nice young man and very efficient. I highly recommend him and Wagner. All the people I have spoken with were very kind and helpful. Great team.Kennie Warren
Jaye A. Girard
I now know who I will call with any heating, cooling or plumbing problems. The technicians where on time if not early and called from their work vehicle to let us know they were there. Both were professional, courteous and very knowledgeable. I highly recommend this company. I have already talked to them about another task I need done. Thank you.
Sean was helpful, knowledgeable, and professional... would highly recommend this company
Wagner Mechanical were wonderfully polite, helpful, and professional! I needed a simple cap put on a dryer gas pipe and they made me feel as if my business was truly important to them. I definitely know who I will call or recommend in the future for plumbing or heating concerns!
Nice service, the serviceman was friendly and communicated exactly what they were here for
Celine L. Starkovich
I dropped my mothers heirloom diamond into one of my air vents. After trying to get it out, David came, climbed under the house and retrieved it in no time. Not only was he professional and efficient, he made my day. Thanks David!
Great Service, take their time to explain the issues found and their recommendations.Thank you Efrain for your patience.Will surely recommend you guys from the people that answers the phones to the technician, everyone was very polite.
Ruben Ordonez is the tech who responded to our request on 2/14/2016. Ruben arrived within a couple hours of our call. He was very courteous and efficient and thorough. He answered our questions and concerns thoroughly. We are more than satisfied with the service we received from Ruben.
thank you Efrain! Very thorough, excellent on answering my questions. Very courteous and well groomed. Great job done on the annual plumbing inspection.
very professional. chris answered all of our questions and was honest about what we needed and what we didn't. chris was very prompt. we were highly satisfied with the job he did and with having him in our home.
I had my air conditioning serviced by David earlier today. He is very professional! Him and his assistant were very kind and understanding. He taught me where critical things were regarding my heating /cooling system! Highly recommend this company. I shopped around and they were the most affordable. My quote was actually what I paid! 🙂
Super job, a great group of people. Upgraded my heating and cooling system. Andrew and Mike showed their professionalism, dedication and attention to detail. Very knowledgeable and explained everything to my satisfaction.
We have used Wagner Mechanical for quite a while now. They are always knowledgeable, courteous and the ultimate professionals. Today's service by Jose was exemplary and on par for what we have come to expect from this outstanding team! Thank you Wagner Mechanical!!!
Rhonda Hoffman Garcia
Matt came out today to change our 220 to two 110 for a new stove top. Very professional and did the job quickly and very neat. Thanks Matt for a job well done!1
Todd Smith came to service the heater at our house today. He was extremely polite, professional, and knowledgable. I appreciate the call to confirm the appointment, the call to let me know that Todd was on the way to my house, and showing identification at the front door. He made several suggestions that would improve my heating system and explained them thoroughly. We discussed the suggestions and set up another appointment in two days install one of the suggestions. We have used Wagner Mechanical for many years to service our heater and refrigerated air conditioner and have always been impressed with the quality, timeliness, and courtesy of each visit by the technicians. Thank you Wagner.
I've been on a monthly maintenance plan for a few years now and the service has always been great! I think it's a very good deal.
Mariano was prompt - actually early but called to see if early was O.K. He is professional and focused with his task as well as personable.
Bill fixed our furnace rapidly and successfully.
Bill was excellent. He knew what he was doing, explained what needed to be done and was friendly.
Excellent, professional and courteous services by Mr. Reyes today. I signed up for a service contract for this home.
Gavin is a rock star! Prompt, knowledgeable, professional, thorough, efficient and he fixed what the 'other guys' broke. I will call him EVERY TIME from now on. I could not be happier with his service.
On 12/24/16, I awoke to my house flooding from a broken hose on my washing machine. We were able to successfully repair the hose; however, the water had poured into my circuit breaker electrical box. I put in an emergency service call and Matt Nelson was here in 30 minutes. He quickly diagnosed the problem and replaced several circuit breakers. I am grateful for Matt's professionalism and the amazing work that he performed. I will definitely use Wagner Mechanical the next time I need work done and will recommend the company. Thank you for prompt and courteous service and for helping me have a Merry Christmas despite my electrical emergency on Christmas Eve.
Both techs where professional and informative... great experience..
Serviceman was on time, polite, friendly and kind to my dog.
Carlos called me he was coming early but meant for another client in rio ranch . This was okay he made at scheduled time .
They sell a line of great products. Their technicians are pleasant and do good work.
Christopher was on time and completed the furnace examination within a few minutes and stated everything looked fine. He then checked the water heater as it was making noise and when he saw the age of it he recommended replacing it - which I plan to have done.
very nice and polite, did a nice install in our new furnace and AC
Thomas H. Prettyman
A big thank you to Gavin J. of Wagner Mechanical for repairing the controller for our water storage unit. Service was professional, prompt, and effective. I had contacted several other companies in the area. For comparison, Gavin completed the work at just about the time the other companies were available to come out and diagnose the problem. Timely service is important in the cold of winter. Thank you, Wagner!
Norm Dawson DC
Mariano A. was professional, timely and helpful. Even tightened down a loose fitting that was above and beyond the original job description.
Full of knowledge , arrived on time, very professional and polite!
superior service, quick response and extraordinary professionalism. Friendly, knowledgeable and timely with our plumbing repair and estimate for additional repairs. Thank you Mauricio S.!
I called on Sunday when our furnace went out and Ruben came by Monday and checked the system out and found the problem. He was very knowledgeable, polite and informative. He exchanged information with his office and set up a meeting tomorrow with a specialist to meet with me and explain what can be done to repair or replace and the costs involved.
After a little bit of a scheduling snafu (I was somehow scheduled for a service call at 8:30 P.M. rather than a.m.), Christopher came out within 10 minutes after my call at noon requesting an ETA and he took care of the issue with my heater promptly and professionally. He was a very nice young man. I'd definitely recommend the company again, but just have them look at their scheduling software a bit to make sure the timing is for the correct time of day
Professional, informative and friendly. Great service.
Jesus came out for my routine seasonal check. Found some maintenance things that had been missed before and took care of them. Since they should have been done sooner he gave me a nice discount. I was very pleased with the service he gave me and he was a nice guy, too.
Jose came out to help get our heater ready for winter. He was very professional and helped us out. I would love to work with him again.
Rafael Ramos Jr.
Bill came out to run the yearly maintenance check on my furnace. Very personable and very thorough. Perfect timing with a cold front hitting today.
Shawn Miller arrived within thirty minutes of the dispatcher's call advising me that a morning cancellation could accommodate an earlier response if I were available. Shawn introduced himself and immediately went to work on, "Swamp Cooler Shutdown and Furnace Start-UP." He was polite, professional, and completed the work in approximately twenty minutes. It is always reassuring to have someone who knows exactly what is required and how to accomplish it!
Christine Lynn Lyford
Wagner has always been great to us and we would always recommend them. I was home alone when the tech came and he noticed a leak in our water heater. I was pretty bad and if he hadn't of helped turn everything off we would have been had a huge mess. Thank you so much!
We had an issue with our furnace it kept locking out due to a safety switch Jesus Telles came out and spent a couple hours checking everything from gas pressure to fan speed making sure the safety mechanism was working properly once he got everything where it needed to be our furnace stayed on and ran better than it had before he was extremely knowledgeable about the unit we had and gave us some great advice and even taught us a few things we didn't know about it excellent service highly recommended
Excellent service for our air conditioners.Nice person helped us.
Excellent and quick service. Zach should be cloned. Smart and patient.
Phyllis Renee LeMaster
Great job checking our furnace today! Leon was very friendly and professional; checked all the vents and told us everything was up to code!
Chris was very good at his job and was early.Chris answered all my questions that i had on my heater and air conditioner.
Todd & Raquel(i'm sorry if I butchered her name)were so professional & answered all my questions. Hope all your service people & employees are as nice and take the time to explain & answer all questions. It makes a difference with me. Thank you for your great service over the years and have a wonderful & safe Holiday.
Wagner Mechanical is a great company to work with, they have a great team of employees. We are enjoying our new water heater, furnace, air conditioner and Krystel Klear water treatment tank. Enjoy their visit when they come to check on everything.
Sean M. worked under difficult circumstances to put in my new tankless water heater and I am happy to recommend him for any job.! Thank you, Sean. Wagnerhas hired some pretty awesome people in my experience.
Kathy Anne Wilson
David G. & Jazelle C. provided a superb job all around. Wagner Mechanical's team service system is excellent.
Great company...we made an appointment for our water heater problem, and Shane came out the next day, two hours early. They sent an email and photo ahead of time, so we could see who was coming. He fixed our water heater pilot light, suggested we get a new one SOON, and didn't even charge us for the 15-20 minutes he was there. Wow! Service like this is rare!
Gavin quickly diagnosed a problem that has been plaguing us for some time. He was friendly, professional and confidence inspiring!
Chris M. was very professional and helpful in refreshing our ability to set furnace and closed our air conditioner quickly and efficiently.
Superb job all around. Bought a new HVAC unit and water heater. Installation was completed on schedule with minimal time delays. Awesome work from an awesome crew. Thanks to Curtis Samberson and Sean Miller. You both get 5 stars!!! It will be nice to have hot water again along with a cooler summer next year. Thanks again Wagner Mechanical.
Recently we had an electrical panel upgrade in our home. Danny and Faron were our wonderful team of electricians who performed the work. They did a great job! They were so efficient and organized. And everything was spotless when they were done. The new panel looks very nice and we feel safer with the upgraded system.This company uses a strong team approach to assure customer satisfaction and it is very effective. Great experience and very satisfied customer!
Bill was a very courteous man and I enjoyed talking with him. He told me what he did to check out my furnace and AC. He even looked at the water heater.He even wore booties in the house, so he wouldn't track outside dirt.
I have used Wagner Mechanical for the past 20 years and have always been pleased. Today, Rudy C. and Chris O. came out to shut down the cooler and start up the furnace. Awesome service and polite well trained technicians. Thank you Wagner.
Thelma Parish Dawdy
David G came to my house today. Very nice, helpful, service call went well and I would recommend to my friends. Thank you David G for your help.
The BEST Customer Service, they took care of us without any stresses. I have been Kool ever since. Payment plans worked for us. Thank you Wagner for all you did for my family ♥♥
Zach Smith came out on time, discussed the various options to deal with my well worn water heater and once I choose from the available options, went right to work removing the old water heater and installing the new water heater with all the requisite modifications to ensure it is up to current code. He did a great job and showed me how to operate/re-ignite the water heater if needed. Thank you Zach!
Marleen Torrez Parker
This morning Jesus Telles serviced my AC and my heater. He was pleasant, professional, and I was thoroughly impressed with his knowledge. He explained everything in terms I could understand and I feel very comfortable knowing they will be servicing my heating and plumbing twice a year. I purchased the Silver and Copper maintenance programs which will be great to have in an emergency situation as well as the twice a year maintenance included in the programs! Thank you Jesus for everything!
Barb N Larry Buxton
I am in awe of the workmanship, professionalism, dedication shown to us by Jose, Blake Russell, and Levi Imboden in solving our problem with the installation of a new oven we purchased. They did not quit until the problem was solved to their complete satisfaction (and ours). Believe me, this was not a simple job.Also, on 08-17 we had a problem with our a/c they installed 3 years ago. David G was here within an hour, determined the problem (thankfully minor) and fixed it promptly.A great group of people. Thank you for your great service!
Michael O. troubleshot an A/C unit failure problem for us in August, 2016. Cooler would not come on. Michael checked the unit on the roof and the in house controller. He got everything working fine again. He was on time, courteous and very willing to explain what he found and what he did to resolve the problem. He also pointed me to info in both the controller manual and the electrostatic filter info that will be helpful in the future.
Clint Roberts came to my house for a defunct AC/HV system. The bid was for a brand new system, not an inexpensive item. He was charming to deal with and not a pushy salesman at all...actually enjoyed his ideas and good sense of humor...hope to use them in the future!
We have had nothing but GREAT service from Wagner Mechanical. Last year after Wagner serviced our AC we joined their service club. I'll admit I was skeptical but it turns out that it is well worth the money. With every season change, their dispatch calls to schedule inspection on our Heating or Cooling unit. I never have to hunt them down! They take care of everything! This past weekend our AC quit in the middle of the afternoon. Wagner responded super quickly on a WEEKEND! David G, our technician, was terrific! He was professional, knowledgeable, and explained everything to us.In 25 years of living in Albuquerque, I don't think I've ever received better service from a company or their employee. I'm very pleased and would highly recommend them.
Did a great job gave me a est told me to ck the web page found a good deal
We had to have a new refrigerated ac unit installed and we received five star service from Brian, Pete, Bertha, two men who came out on the first service call and two of the electricians! (Sorry, I cannot remember their names-but they all introduced themselves to my husband and I). What an awesome team of qualified, professional, and courteous people! Brian and Pete went above and beyond what needed to be done. They explained everything they were doing and answered questions with great knowledge and expertise! Thank you to all of you! I would highly recommend this team of professionals to anyone with mechanical needs!
Jose came to our house for a water heater flush and inspection. He was very friendly and very professional. I told him about our hard water issues in our area of town. He offered some great suggestions on how they can make it better. I will definitely use them again.
From start to finish, I was very please with the service I received for my HVAC system. From the very beginning the Wagner team did what I would expected from a great company. They explained the process and even physically pointed out where my problem areas were. Again thank you for a job well done.
Superb job all around. Bought a new HVAC unit and water heater on Tuesday night. Installation was completed on the following Friday. Awesome work from an awesome crew. Thanks to Steve Alston, Curtis Samberson, Sean Miller, Mike V. and Parker Jones. You all get 5 stars!!! Also the electrical crew did a great job in getting the 220 VAC line into the power panel. They had to saw cut a rather large hole in the wall to get the circuit in. The patch job was perfect. If I hadn't seen them do it, i would have never known it even happened. You cannot possibly go wrong choosing this company.
Efrain was a real pleasure to work with! We needed help with a nonfunctional water heater and Wagner Mechanical sent Efrain out within an hour or two. He was very professional, knowledgeable, and friendly. We had a new heater installed by the next day and he also did a great job of cleaning up. I am becoming a real fan of Wagner Mechanical-- every time we have a mechanical, plumbing, or electrical job they seem to be able to get someone out here really quickly and get the job done efficiently.
Rudy did an excellent job. On time, great customer service and technical skills. Very detail oriented and thoroughly answered all questions. Followed the correct flow of troubleshooting and process of elimination. Good work!
Levi I. provided outstanding work with exceptional customer service skills. He truly listened to find out exactly what we wanted done and then executed it skillfully. Consider yourself fortunate if Levi is the technician assigned to your work order! Thanks, Levi, and thanks, Wagner!
Professional, early for appointment and did not try to charge me for services not needed. Gavin is a great asset to Wagner and we will request him when it's time to replace our water heater with his fair and all inclusive estimate. What a pleasure to work with a true professional.
Susan Van Disco
The first person I spoke with to set up the service call was very helpful. She called back also with an opening due to a cancellation which unfortunately I couldn't take. My appt. was scheduled for 10 - noon on Saturday...Chad R. showed up at 9:30 which I was VERY happy with. He was very polite, knew what the problem was immediately-our capacitor was bad...I asked if he had a new "flux capacitor"...he said our unit probably couldn't handle 88mph... 😀 Anyway, very happy with all of you!!! Quick and courteous!!!
Matt David is a top notch electrician that pays attention to detail, he truly cares about the customer's home, the quality of his work and is someone Wagner Mechanical must be proud of, to have him represent them! Wagner installs Daikin units and my husband has not had an asthma attack since they installed our refrigerated air!
Sandra Robinson StGeorge
Very professional and quality service Jose and Christine were extremely helpful, prompt and personable to work with. Great job again Wagner.The; new water heater looks and works great as always with you folks. Whenever we have mechanical work to be done we and our son always call Wagner. No sense calling all around, Wagner always does the best job.
Diane Davis Fleming
When the heat outside was over a hundred degrees, it was such a treat to have Wagner's immediate response in fixing my refrigerated air put in by a different company. Wagner was professional in showing up,repairing the probem, and being a pleasure to have in my home. We were so pleased with the service that we bought a service contract for our heating and air conditioning systems.
Todd did a great job. On time, polite and knowledgable. Thanks Todd!
Lawrence and Martine installed a refrigerated AC unit and to say that they were excellent, well it would be an understatement. Lawrence and Martine were simply outstanding in their knowledge, their skills, their courtesy, and their timeliness. They new what they were doing and kept me appraised every step of the way as to what they were doing and why. What an outstanding team. I hope I get them on all of service requirements. I recommend them very very highly.
Martha Byrd Bidal
More great service from Wagner Mechanical! Mauricio replaced our water heater on an emergency basis. He rebuilt part of the platform, installed the new water heater, and brought all of our connections up to current code. Thanks again, Mauricio!
I called 4 companies for a water heater repair in Rio Rancho first thing on a Friday morning. One said Monday, one didn't give me a live person and one said they would try to get someone out after 5pm at a time and a half rate. Wagner promised between noon and 2, and their guy showed up a few minutes before 12. He educated me on several issues and fixed my problem in less than 1 hour. The price was less than I expected too. Very happy with the first class service!
I think Reuben did an excellent job and courteous young man!
I will always call Wagner very trustworthy n reliable. Thank you again. Jose Cervantes your awesome
Super job. Made a difficult set up work with minimum disturbance.
Jeff Moreno and Demytr I.G did a good job at putting up the air conditoner, both where very professional and very respectable. They also fixed a little gas leak, I am very pleased with the work and recommend that if anyone needs repair on their air conditions or heating that wagner mechanical is the best solution. Thank you.
They are great and they make sure everything works. Highly recommend this c company.
Adrian T. and Jake were wonderful. They made the installation look easy. They were very understanding of my very noisy dogs. They explained everything they were doing and how everything would work. I love the care they took with my home and my dogs. I would recommend them to all my friends. Thank you Wagner for sending them to my house.Renae R.
Jose C. was fantastic. I needed a replacement hot water heater, I had some special circumstances as well, he answered all my questions and even some plumbing questions not related to the hot water heater. We squared away the paper work on a Friday evening, including a discount he was able to apply, and Jose and the new water heater was here on time on Monday. He took care of all the connections, the vent, the plumbing to the re-circulation pump, and in a few hours it was beautifully installed, clean, quality work, and then he took the time to walked me through operation --- very soon we had hot water again. Jose and the Wagner Team are a great group people that I highly recommend --- Thank you again Jose!!!
Curtis Samberson and Robert Gonsalves Installed my heating and cooling units, including all new duct work. These 2 gentlemen were very professional, courteous, knowledgeable, very clean, and trustworthy. They would walk me through every thing they did on a daily basis. Once they were done Curtis showed me how the unit works, the do's and don'ts of operating the units. I can't say enough about this 2 man crew. Great Job, Great Service, Great People. Because of these to employees, I would recommend Wagner Mechanical 10 out of 10 times. Thank you Curtis and Robert.
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Really quite impressed with this company! I called today when another company that was at my house was not able to help. They got me scheduled in the same...
I just had a new furnace and refrigerated air unit installed. I could not be more pleased with the Wagner team. Roger thoroughly explained the mechanics of...
Jeffrey T B.
I had W-M contracted to remove my combined A/C & Gas Furnace and their technicians were GREAT about removing the old(nearly 20 year old system components...
Are technician was polite efficient. He was a nice guy. He fixed our furnace in just minutes exactly what was wrong I will have Wagner go do my heating and...
We were very impressed with Joseph, at Wagner Mechanical. He showed up within the time he said he would. He was very professional, knowledgeable, and...
In early June, I went to Wagner Mechanical's website, looked over their services, and saw they had a deal going for swamp cooler start-up services. I took a...
Jesus is the main reason I am a faithful Wagner customer. He installed my Solar Cool HVAC system and is now my service tech. Wagner has great people in the...
Serving Albuquerque, NM
Since 1928, Wagner Mechanical has been servicing the heating, air conditioning and plumbing needs of Albuquerque and Santa Fe, NM.
Wagner Mechanical 7900 Jacs Ln,Albuquerque, NM 87113(505) 884-2822